VOCALLS FOR
E-commerce and retail
Use VOCALLS to streamline both online and offline customer interactions such as order management and FAQs with zero waiting no matter the time of year.
VOCALLS client success
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%
Cost reduction
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x
Call capacity
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%
AHT reduction
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%
Automation
USE CASES
Common tasks you can automate
Returns
Order management
Account management
Payments and invoicing
Inventory checks
Upselling
FAQs
Price checks
Product guidance
BENEFITS
Happy customers, productive agents, money saved
Fast and reliable resolutions
Deliver consistent, personalized self-service experiences on every channel with no wait time.
Fully informed escalation
Complex tasks can be escalated to an agent with full context.
Easily scale with demand
Sail through your busiest seasons without hiring and training extra agents or costly BPOs.
SUCCESS STORIES
Real use cases, outstanding results
"With VOCALLS, the average handling time (AHT) reduced by 78%. We were also able to answer 120% more calls for tracking packages."
Gizeth Paulina Torres Ocejo
Innovation Manager / Estafeta
"We were very satisfied with our cooperation with VOCALLS, we liked the solution they provided, and it fully met our expectations!"
Jan Štofaňak
Process Manager at KBC
"Their speed of resolving requests is really surprising! The quality of the delivered services meets our expectations. A really great partner."
Ing. Michal Jirman
Head of Methodology and Controlling Department at Kooperativa