THE PROBLEM
Outdated automation leads to stagnant CX
Customers expect faster and more efficient resolutions. Agents are stretched thin by the increase in incoming queries. Other AI platforms are complex and take time to implement.
THE SOLUTION
VOCALLS voicebots elevate customer care
Cultivated customer relationships
Issues are resolved faster with no wait times. Customers get the right answer or are seamlessly handed over to an agent for complex queries.
Empowered agents
Combining human and AI creates evolved productivity and decision-making. Agents can take on more complex tasks and leave the boring, repetitive queries to the AI voicebot.
Solutions that
work for you
We work closely with you to design an AI voicebot tailored to your needs, supported by our expertise. Ready to test within days, your voicebot can continuously improve based on your key metrics.
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%
less time spent on maintenance
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reduction of operational costs
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improvement in process stability
our promise
With VOCALLS you get
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%
Cost reduction
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x
Call capacity
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%
AHT reduction
0
s
Wait time
Save money and increase revenue with AI automation
WHO WE HELP
Industries that benefit from AI automation
SUCCESS STORIES
Real use cases, outstanding results
"With VOCALLS, the average handling time (AHT) reduced by 78%. We were also able to answer 120% more calls for tracking packages."
Gizeth Paulina Torres Ocejo
Innovation Manager / Estafeta
"We were very satisfied with our cooperation with VOCALLS, we liked the solution they provided, and it fully met our expectations!"
Jan Štofaňak
Process Manager at KBC
"Their speed of resolving requests is really surprising! The quality of the delivered services meets our expectations. A really great partner."
Ing. Michal Jirman
Head of Methodology and Controlling Department at Kooperativa