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VOCALLS FOR

Logistics

VOCALLS automation resolves repetitive customer queries such as delivery and order updates with zero wait time, reducing agent workloads.

See use cases

VOCALLS client success

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Cost reduction
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Call capacity
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AHT reduction
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Automation
USE CASES

Common tasks you can automate

Account status and updates
Order status and updates
Order notifications
Delivery updates
Pricing info
Answering FAQs
BENEFITS

Happy customers, productive agents, money saved

Fast and reliable resolutions

Deliver a consistent self-service experience on every channel with no wait time.

Fully informed escalation

Complex tasks are escalated to agents with full context for even faster resolution.

Easily scale with demand

Sail through your busiest seasons without adding on payroll or costly BPOs.
SUCCESS STORIES

Real use cases, outstanding results

"With VOCALLS, the average handling time (AHT) reduced by 78%. We were also able to answer 120% more calls for tracking packages."
Gizeth Paulina Torres Ocejo
Innovation Manager / Estafeta
"We especially appreciate the individual pro-client approach, professionalism and ability to respond quickly and willingly to the new challenges that business is constantly bringing."
Lenka Adamová
Head of voicebot Implementation at Société Générale
"We were very satisfied with our cooperation with VOCALLS, we liked the solution they provided, and it fully met our expectations!"
Jan Štofaňak
Process Manager at KBC
"The proactive approach of the VOCALLS team is of great importance to this success. They are very interested in understanding our processes and they convert this understanding into voicebot programming. Cooperation with them has always been very productive in finding the best solutions."
Zbigniew Macura
CEO at Allianz Partners
"Their speed of resolving requests is really surprising! The quality of the delivered services meets our expectations. A really great partner."
Ing. Michal Jirman
Head of Methodology and Controlling Department at Kooperativa

Save money and increase revenue with AI automation

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See VOCALLS in action