VOCALLS FOR
Telecommunications
VOCALLS products automate repetitive tasks such as outage alerts and resolutions, cross-selling, and FAQs.
VOCALLS client success
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%
Cost reduction
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Call capacity
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%
AHT reduction
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Automation
USE CASES
Common tasks you can automate
Troubleshooting
Alerts and notifications
Service scheduling
Payment collection
Cross-selling
Upselling
Records updates
Surveys
Account updates
FAQs
Call routing
BENEFITS
Happy customers, productive agents, money saved
Fast and reliable resolutions
Deliver consistent, personalized self-service experiences on every channel with no wait time.
Fully informed escalation
Complex tasks can be escalated to the relevant agent with full context.
Available on demand
Customers can find the help they need on any channel for convenient resolutions at any time.
SUCCESS STORIES
Real use cases, outstanding results
"With VOCALLS, the average handling time (AHT) reduced by 78%. We were also able to answer 120% more calls for tracking packages."
Gizeth Paulina Torres Ocejo
Innovation Manager / Estafeta
"We were very satisfied with our cooperation with VOCALLS, we liked the solution they provided, and it fully met our expectations!"
Jan Štofaňak
Process Manager at KBC
"Their speed of resolving requests is really surprising! The quality of the delivered services meets our expectations. A really great partner."
Ing. Michal Jirman
Head of Methodology and Controlling Department at Kooperativa