USE CASE
Troubleshooting
Give customers instant access to answers and solutions through automated self-service options on every channel.
Customer support transformed
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%
Cost reduction
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%
Automation
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%
Success rate
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%
AHT reduction
Troubleshooting
Automate. Resolve. Repeat.
IT support
Informed agent escalation
FAQs
Upselling
Omnichannel support
Password resets
Account unlocking
Ticket classification
Account updates
BENEFITS
Why automate the repetitive?
Help customers help themselves
Deliver a consistent self-service experience on every channel that saves time for both customers and agents.
Save on cost per contact
Save on payroll and cut costs by automating tasks like password resets and account updates.
Boost your CSAT scores
Wow your customers with quick and efficient resolutions to their problems.
SUCCESS STORIES
Real use cases, outstanding results
"With VOCALLS, the average handling time (AHT) reduced by 78%. We were also able to answer 120% more calls for tracking packages."
Gizeth Paulina Torres Ocejo
Innovation Manager / Estafeta
"We were very satisfied with our cooperation with VOCALLS, we liked the solution they provided, and it fully met our expectations!"
Jan Štofaňak
Process Manager at KBC
"Their speed of resolving requests is really surprising! The quality of the delivered services meets our expectations. A really great partner."
Ing. Michal Jirman
Head of Methodology and Controlling Department at Kooperativa