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USE CASE

Account and Order Management

Automate routine customer queries and agent tasks such as order management, account updates, and payment processing.

See benefits

Customer support transformed

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Cost reduction
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Automation
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Success rate
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AHT reduction
ACCOUNT AND ORDER MANAGEMENT

Automate. Resolve. Repeat.

Account management
Verification
Membership management
Password reset
Subscription management
Order management
Reminders and updates
Renewals and upselling
BENEFITS

Why automate the repetitive?

Help customers help themselves

Deliver a consistent self-service experience on every channel with no wait times.

Save on cost per contact

Save on payroll and cut costs by automating outbound tasks like upselling and renewal reminders.

Boost your CSAT scores

Wow your customers with quick and efficient resolutions to their problems.
SUCCESS STORIES

Real use cases, outstanding results

"With VOCALLS, the average handling time (AHT) reduced by 78%. We were also able to answer 120% more calls for tracking packages."
Gizeth Paulina Torres Ocejo
Innovation Manager / Estafeta
"We especially appreciate the individual pro-client approach, professionalism and ability to respond quickly and willingly to the new challenges that business is constantly bringing."
Lenka Adamová
Head of voicebot Implementation at Société Générale
"We were very satisfied with our cooperation with VOCALLS, we liked the solution they provided, and it fully met our expectations!"
Jan Štofaňak
Process Manager at KBC
"The proactive approach of the VOCALLS team is of great importance to this success. They are very interested in understanding our processes and they convert this understanding into voicebot programming. Cooperation with them has always been very productive in finding the best solutions."
Zbigniew Macura
CEO at Allianz Partners
"Their speed of resolving requests is really surprising! The quality of the delivered services meets our expectations. A really great partner."
Ing. Michal Jirman
Head of Methodology and Controlling Department at Kooperativa

Save money and increase revenue with AI automation

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