USE CASE
Customer Service
VOCALLS will help you create better, faster experiences across your customer service channels
Customer support transformed
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%
Cost reduction
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%
Automation
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%
Success rate
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%
AHT reduction
CUSTOMER SERVICE
Automate. Resolve. Repeat.
Account management
Order status
Reminders and updates
Renewals and upselling
Troubleshooting
Technical support
Booking and cancellation
Answering FAQs
Payments and refunds
BENEFITS
Why automate the repetitive?
Help customers help themselves
Give your customers a helping hand and deliver consistent self-service experiences on every channel with no wait times.
Save on cost per contact
Save on payroll and cut costs by automating outbound tasks like reminders and upselling.
Boost your CSAT scores
Wow your customers with quick and efficient resolutions to their problems.
SUCCESS STORIES
Real use cases, outstanding results
"With VOCALLS, the average handling time (AHT) reduced by 78%. We were also able to answer 120% more calls for tracking packages."
Gizeth Paulina Torres Ocejo
Innovation Manager / Estafeta
"We were very satisfied with our cooperation with VOCALLS, we liked the solution they provided, and it fully met our expectations!"
Jan Štofaňak
Process Manager at KBC
"Their speed of resolving requests is really surprising! The quality of the delivered services meets our expectations. A really great partner."
Ing. Michal Jirman
Head of Methodology and Controlling Department at Kooperativa